Privacy Policy

We respect your privacy concerns and value our relationship with you. This Privacy Policy describes the types of personal data we collect about our customers, how we use that information, who we share it with, and our customers' rights regarding our use of the information. We also describe the steps we take to keep the information secure, how long we keep it, and how our customers can contact us about our privacy practices and how to exercise their rights.

For purposes of applicable data protection laws, the data controller is the legal entity located in your country of residence (i.e. where your billing address is located).

We may obtain personal data about you from various sources. We collect this information when you provide it on our website or through our social media pages or during one of our events. Our products are available for sale at certain third-party distributors. Unless otherwise indicated when you communicate your personal data, none of the personal data collected by these distributors is communicated to us. This Privacy Policy does not address data collection by our distribution partners. When you visit this site, our social media pages, or use services, we also collect certain information about your device or your usage by automated means, including through technologies such as cookies. ), web server logs and web beacons.

INFORMATION YOU PROVIDE US

You may provide us with personal data in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site; through our social media pages. The types of personal data that you provide to us may include the following:

  • Contact information (such as name, postal address, e-mail address, and mobile or other telephone number)
  • Age or date of birth
  • Sex
  • Username and password, username/nickname
  • Payment information (such as your payment card number, expiration date, and card security code)
  • Shipping and billing information (such as shipping address and billing address)
  • Purchase history
  • Product preferences
  • Your skin type / skin condition
  • Your hair type
  • Your physical characteristics and skin care concerns
  • Contact details of friends, family members or other persons to whom you would like us to send a message on your behalf (please ensure that you only transmit the contact details of natural persons with whom you have a personal or family link and who have agreed to receive messages from you or us)
  • Information or content that you provide to us (such as photographs, videos, opinions, articles, questions, survey responses and comments

How We Use Information

We will use the information you provide to us to:

  • Send you promotional items or other communications if you agree,
  • To provide products or services that you or your company have requested and to operate features of our site
  • Process your payment card and/or gift card transactions
  • Create and manage your online account, including access to your online and in-store purchase history
  • Create a profile about you based on the information you provide to us in order to tailor our advertisements to your interests, find you an appropriate skin and hair care program and manage the effectiveness of our marketing efforts
  • Help you choose products and restock
  • Chat with you or answer your questions
  • Publish your product reviews
  • Tailor the advertisements displayed to you on our site and elsewhere to your interests and purchase history with us
  • Communicate with you about special events, contests, sweepstakes, loyalty programs, surveys and other offers, and manage your participation in them
  • Operate our social media pages and communicate with you about them
  • Conduct, evaluate, and improve our business (including developing new products and services; improving our services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing, and other internal tasks)
  • Comply with applicable legal requirements, applicable industry standards and our policies

We may also use the information in other ways, in which case we will specifically notify you at the time of collecting the information. The information collected is necessary for the purposes set out above. Without this information, you may not be able to take advantage of some of our products or services.

Legal basis for our use of information

We will use the information you provide to us for the purposes set out above if:

  • it is necessary to perform a contract to which you are a party (for example to process your payment and deliver the products you have ordered); Or
  • we have obtained your consent; or if
  • we have a legitimate interest in doing so (including a legitimate interest in carrying out marketing activities, research activities, data analysis and internal administration tasks, processing and carrying out legal claims, and to conduct our business in compliance with all applicable laws, applicable industry standards and our policies).
INFORMATION WE COLLECT BY AUTOMATED MEANS

When you visit this site, view or click on our online advertisements (including our advertisements on third-party websites), visit our social media pages or download, we also collect certain information about your use or on your device by automated means or using technologies such as cookies, web server logs and web beacons. As discussed in more detail below, we may also collect information about your usage and browsing habits using various web technologies.

The technologies we use

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or preferences in your browser.

The types of cookies present on this site are as follows:

Internal cookies essential to the operation of the site

We use first-party cookies to help the site work in the best possible way. You can choose to refuse to receive these cookies and disable them by adjusting your browser settings. Please note, however, that without these cookies your user experience may be affected.

In conjunction with information obtained through cookies, our web servers may maintain a history of details such as your operating system type, browser type, domain, and other system settings, as well as the language used by your system and the country and time zone in which your device is located. Web server logs may also record information such as the address of the web page from which you were linked to our site and the IP address of the device you are using to connect to the Internet.

To control which web servers collect this information, we may place markers on our web pages called "web beacons". These are computer instructions that link web pages to particular web servers and their cookies.

We may use third-party web analytics services on this site, such as those from Coremetrics, Adobe Site Catalyst and/or Google Analytics. The service providers who administer these services use technologies such as cookies, web server logs and web beacons to collect information (such as IP address) and use this information to help us analyze how our visitors use the site. These service providers may use cookies placed on this site (such as the Google Analytics cookie) and cookies placed on third-party websites (such as Google advertising cookies), or other third-party identifiers, jointly, to analyze visitors to our site. The first time you visit our site, a cookie banner will inform you of the use of these analytics technologies. They will only be used if you accept them or if you continue to use this site. You can change your cookie settings at any time to accept or decline these analytics technologies by clicking on the cookie control tool below to adjust your cookie preferences.

Third-party targeted advertising cookies

We also may contract with third-party ad networks that collect IP addresses and other information through the use of cookies, web server logs, and web beacons on our websites and in our emails; on third-party websites and emails; and on our advertisements placed on third-party websites. They use this information to create a profile about you and to provide advertisements for products and services tailored to your interests (including for companies not affiliated with ours). You may see these advertisements on our websites and on other websites. This process also helps us manage and track the effectiveness of our marketing efforts. The first time you visit our site, a cookie banner will inform you of the use of these marketing technologies. They will only be used if you accept them or if you continue to use this site.

Third-party cookies intended to improve the interactivity of the site

This site may also include certain third-party services, including Facebook, Twitter, Pinterest and Instagram social sharing buttons, tweet lists (Twitter) and videos posted on the site (Youtube). These features use third-party cookies that are placed directly on your device by these services. The first time you visit our site, a cookie banner will inform you of the use of these cookies. They will only be used if you accept them or if you continue to use this site.

MANAGE COOKIES

TARGETED ADVERTISING

We may also use third-party platforms, including platforms operated by social networks, such as Google, Facebook and Pinterest, to display advertisements centered on your interests. We may convert your email address, phone number or other information into a unique value that these third parties can correlate with a user of their platform or with other data they may have received from you. go. This correlation allows advertisements centered on your interests to appear on these platforms. To refuse these advertisements, you must change your preferences by clicking on the cookie control tool below and then deselecting the "targeting" parameter. These platforms may have their own privacy policies, which we strongly suggest you read.

INFORMATION WE SHARE

We do not rent lists, sell or otherwise disclose any personal data we collect about you, except as described in this section. We may share your personal data with:

  • Our affiliates for the purposes described in this Privacy Policy.
  • Service providers performing services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. These service providers include entities responsible for processing credit card payments, fulfilling orders, and providing marketing and web hosting services.
  • Other third parties with your consent.

In addition, our affiliates and we and other service providers may disclose information about you (i) if required to do so by law or court order , (ii) to law enforcement or other public officials, or (iii) when we believe disclosure is necessary or appropriate to prevent material or financial harm, or in connection with an investigation of fraudulent activity. or illegal, whether suspected or proven.

We also reserve the right to transfer any personal data we hold about you in the event that we sell or transfer all or part of our business or assets. In the event that such an assignment or transfer takes place, we will use reasonable efforts to instruct the assignee to use the personal data you have provided to us in a manner consistent with our Privacy Policy. . Following such an assignment or transfer, you may contact the entity to which we have transferred your personal data with any questions regarding the processing of this information.

YOUR RIGHTS AND YOUR CHOICES

You have certain rights and choices regarding the personal data we receive from you. In order to update your preferences, remove your information from our mailing lists, or submit a request, please submit a request through our Privacy Portal through the CONTACT US PORTAL

  • Disable sending emails
    You can tell us at any time not to send you marketing communications by email by clicking on the unsubscribe link in the marketing emails you receive from us. You can also request to unsubscribe from receiving marketing emails through our CONTACT US PORTAL .
  • Refusal to send postal mail
    You can ask us to stop sending you marketing communications by post by following instructions that may be included in one of the various promotions. You can also request to stop receiving marketing communications by post through our CONTACT US PORTAL
GEOLOCATION INFORMATION

When you use one of our mobile applications, we may ask you for your geolocation. You can choose not to share your geolocation coordinates by adjusting the location services settings of your mobile device. To opt out of sharing your geolocation coordinates, follow the instructions on your mobile device on how to change the relevant settings; if not, please contact your carrier or device manufacturer.

  • Withdrawal of consent
    You may also withdraw any consent you previously gave to us at any time, without retroactive effect, by submitting a request through our PORTAL CONTACT US This will not affect the lawfulness of our use of your data based on your consent prior to its withdrawal.

  • Viewing, updating or deleting personal data or restricting or objecting to their use
    Subject to applicable law, you have the right to request access to, rectification or deletion of the personal data we maintain about you, or to request restriction of our use of such information, as need. You also have the right to object at any time to the use of your personal data for direct marketing purposes, including profiling related to direct marketing. For all other purposes, you may object at any time to the use of your personal data, on grounds relating to your particular situation, in accordance with applicable law. These rights may be limited in certain circumstances under applicable law. We may take reasonable steps to verify your identity before granting access or making corrections. You can exercise these rights by contacting us as set out below.
  • Other rights
    Subject to applicable law, you have the right to receive, in a structured, commonly used and machine-readable format, the personal data that you have provided to us about yourself, with your consent or on the basis of a contract to which you are a party. You also have the right to have this information transmitted to another data controller, where technically feasible. You can exercise this right by submitting a request through our CONTACT US PORTAL . You can also file a complaint with a data protection authority.
DATA TRANSFERS

We may transfer the personal data we collect about you to our subsidiaries and third-party service providers, to countries other than the one in which your data was initially collected (including the United States), when necessary. in order to fulfill the purposes described in this Policy and your personal data may be processed and stored outside of your country of residence. These countries may not have the same data protection laws as your country of residence and your personal data will be subject to applicable foreign laws. When we transfer your data to other countries, we will protect that data as set out in this Privacy Policy. We have also put in place appropriate safeguards to ensure an adequate level of protection for your personal data when we transfer your personal data, in particular by entering into data transfer contracts incorporating the European Commission's Standard Contractual Clauses or any other applicable data transfer mechanism

DATA RETENTION

We keep the information you provide for the duration of our relationship, extended for a reasonable period of time in order to be able to regularly launch deletion routines or to take into account the applicable statute of limitations or if this is required under applicable mandatory legislation. If you wish to receive marketing communications, we will retain the information necessary to send you these communications after the end of our commercial relationship or after the collection of this information, if you are a potential customer. For more information regarding data retention policies, please contact us through our PORTAL CONTACT US

HOW WE PROTECT PERSONAL DATA

We maintain appropriate technical and organizational security to ensure an appropriate level of protection for your personal data, in particular to protect your personal data against any destruction, loss, modification, access, disclosure or accidental, illegal or unauthorized use. However, no security system is perfect and we cannot promise that information about you will remain secure under all circumstances, including with respect to the security of your data while it is transmitted to us or the security of the data present on your mobile device.

LINKS TO OTHER WEBSITES

Our website may provide links to other websites for your convenience and information. These websites may operate independently of us. The sites accessible through these links may have their own privacy policies, which we strongly suggest that you read if you visit one of these sites. To the extent that we do not own or control any such linked sites that you visit, we are not responsible for the content of such sites or the privacy practices of such sites.

UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes in our privacy practices. We will post a prominent notice on our website to notify you of any material changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

HOW TO CONTACT US

If you have any questions or comments regarding this Privacy Policy, or wish to exercise your rights, please contact us through our PORTAL CONTACT US