We are committed to providing our customers with the best cosmetic products possible. If you feel that the products you received from our online store do not meet this commitment, YOU can return simply THE products No used And with their packaging intact , we will refund your account. If the order you received does not meet your expectations, you have 14 days to return it to us and we will credit your account for the amount of your purchase. We cover the return costs for orders on the La petite Argelesienne website. To do this, contact Customer Service by email .
RETURN PROCEDURE:
1. Return the products to their original packaging and place them in the same box you received.
2. Remove all labels from the carton.
3. To receive the return slip, please contact Customer Service by email .
4. You can drop off your package at your collection point. For more details, please contact Customer Service by email.
RETURN/EXCHANGE FAQ
How long does the refund process take?
Reimbursement will be made as soon as possible from the date of receipt by La petite Argelesienne of the package.
I ordered/received the wrong product. Can I return it?
If your online order does not meet your expectations, please contact our Customer Service by email
My item arrived damaged. What should I do ?
If your package was damaged during delivery, keep the box and the products and contact our Customer Service within seven days by email
DAMAGED ITEMS
When your order arrives, please inspect the carton for damage that may have occurred during shipping. It is normal for a shipped box to be a little damaged. However, if any items in your package are damaged, please contact us immediately by email . Please indicate the order number as well as your email address and telephone number for faster service. To ensure prompt resolution, please retain the shipping box, packaging materials, and damaged items for inspection by the carrier.